We have standard returns policy that after receiving your goods you can return it with 14 days.

Returns Process:

All goods to be returned must be in the condition in which they were received, complete with all the original packaging, labelling, security tags and the appropriate returns documentation (including the original commercial invoice that you received with your goods as well as the new commercial invoice for the return journey). We cannot accept returns where the security tag has been removed. Goods must be sent by our free courier service arranged by contacting our customer care team. We recommend that you keep your courier collection receipt when returning all goods, as we cannot be held responsible for goods lost or stolen before they are received by us.

Return of Faulty Items:

If an item you receive turns out to be faulty you are entitled to a full refund. Please return all goods to us with the appropriate documentation clearly marking the relevant fields.

Non-Returnable Goods:

We are unable to accept returns of personalized / customized goods. These provisions do not affect your statutory rights.

Lost Returns Information:

If you have mislaid the returns documentation please contact our customer care team with all the details you do have.

Please only return goods using the procedure outlined above. Returns cannot be accepted at any other address associated with New York Digitizing that we provide you to dispatch your returns.

Refunds:

Once we have received your goods and processed your refund you will receive an email confirmation from us.

Refund Process:

Refunds will usually be processed by us within 10 business days of our receipt of the returned goods which issues when we receive returns at our end, and will be made to the same payment card used to pay. However please clarify with your payment provider or bank how long they will take to process the refund as this is beyond our control.

Guarantees:

We guarantee that all goods offered for sell on this website will be as described accurately and fit for the purpose described without fault in their design or manufacture.

Faulty Goods Policy:

If for any unforeseeable reasons an item purchased from us does have a fault then we will refund the item at no cost to yourself.

Applicable Law and Jurisdiction:

These General Terms and Conditions of Sell are governed by law. Any dispute related to the validity, interpretation and/or execution of these General Terms and Condition of Sell shall be subject to the exclusive jurisdiction of the Court or, if applicable, of the competent court of the place of your habitual place of residence or domicile.